FAQ

Q: How do I put an item in my shopping cart ?
A: Click on the item you are interested in and click "view details" then click "add to cart"
Q: How do I make changes to the item(s) in my shopping cart ?
A: Click "my cart" on top right corner of the screen. Click remove or edit the quantity of the item(s) in your shopping cart.
Q: How do I make a payment ?
A: Once you have finished shopping, click "checkout". You can choose the most convenient method to make a payment. For more information about our payment methods, click here.
Q: Do you take orders over the phone ?
A: We do not provide phone order service currently.
Q: How long will it take until I receive my order ?
A: We ship via our own delivery fleet and several other premium carriers. If you order by 4 pm on a business day, you will receive it in 2-3 business days. We do not yet guaranteed overnight shipping, although many areas of the country will receive their orders the next day. * For Sangkhlaburi district, islands and provinces including Pattani, Yala, Naradhiwas, Mae Hong Son and Chiang Rai, delivery may take 1-2 days longer due to difficult routes. We’ll try our best to deliver the product to you as soon as possible.
Q: How do I track my order ?
A: When your order ships, you will receive an email with the shipping and tracking information. You can use your tracking number on our website to trace your order. You can also find your tracking number with your order details; Click the "Order Status" button under the "My Account" menu after you have logged on. Please check with your neighbors or building manager if you have not received your product even though the tracking says that it has been delivered. If the tracking information doesn't how up or shows that the item has been returned to us, please contact us by email or phone. It is possible that we may have the wrong shipping address, the driver may have unsuccessfully attempted to deliver, or the shipping carrier may have misplaced the product.
Q: How do I order ?
A: Ordering at www.ais.co.th is very easy. The steps can be found here.
Q: How do I register a new account ?
A: Click here to see registration steps.
Q: Is there any registration fee for AIS ?
A: Registration at AIS is completely free and easy! Any form of charge will only come from purchasing products.
Q: I need personal assistance with my order. Who can I contact ?
A: Our Customer Service team will be happy to assist you. Please e-mail us at support@ais.co.th or call AIS call center at 1185.